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Help & Support
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General eSIM Information
Why do you give 50% of profits to charity?
What is an eSIM?
What are the benefits of an eSIM for travel?
How do I know if my device is eSIM compatible?
Purchasing & Plans
How do I purchase an eSIM from Llama?
Can I top up my eSIM if I run out of data?
If I buy an unlimited data plan, what does this mean?
Installation & Activation
When is the best time to install my eSIM?
How do I install my eSIM on an iPhone/iPad?
How do I install my eSIM on an Android device?
What settings do I need to configure after installing my eSIM?
What if I have trouble installing my eSIM?
Usage & Troubleshooting
How do I check my data usage?
My eSIM is installed but I have no internet connection. What should I do?
Can I make calls or send texts with my Llama eSIM?
Where does my internet data get routed?
Refunds & Cancellations
What is your refund policy?
How do I request a refund?
Still need help? Chat with us
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